Customer Spotlight: Broadway Station

We would like to feature one of our long-time customers each month. Today, we’re spotlighting Broadway Station, an apartment complex in Grove City. Located in the heart of Grove City’s historic Town Center, there are many restaurants, cafes, theaters, and boutiques right outside your door! Amenities include Fitness Center, Club & Billiards Room, Outdoor Bocce Court & Fire Pit, & Free On-Site Parking. If you’re interested in living in this community, please reach out to Janna at broadwaystation@haddoncommunities.com or 614-412-4211.

I had the pleasure of visiting our team and chatting with Janna Hoffman, Property Manager at Broadway Station in Grove City. It’s always fun to speak with customers, especially those who have been with us since 2018!

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Brittany: You’ve been here since 2018, were you the one who hired CleanTurn initially?

Janna: I was.

Brittany: Do you remember how you found us? Why you chose us?

Janna: We were just searching for a cleaning company. We interviewed three different companies, there was just something about the first lady from CleanTurn that I met, I’m not sure who that was, but meeting her made us reach out. We went back and forth quite a bit going over specifics, we weren’t interested in a full top to bottom clean every time. CleanTurn was very accommodating and was willing to give us what we needed. The price was right.

Brittany: Being a customer for over 5 years, almost half of our existence as a company, you’ve witnessed a lot of change. Like all service-based companies, we know we don’t always get everything right. What made you stick with us through the ups and downs?

Janna: Yes, there were ups and downs. At the beginning, it felt like I never saw the same faces and I was constantly repeating myself, “you can find this here”, “look for this over here”, etc. Every time I called, there were changes made immediately. If I had a complaint, the manager was like okay, I’m on it. I think that’s why, knowing I had someone I can reach out to and say hey, I need this done and it would get done. Having a dedicated person to be the in-between.

Brittany: We love to hear that. Quality assurance is one of our main focuses. You said earlier that you really enjoy the team here today.

Janna: Yes, Andreas, the current team lead at our site, is the best. When he first started here, he wasn’t a team lead. Now that he’s promoted, he works circles around a lot of his team! It speaks volumes of a team lead too and to their crew and training. He is always asking if everything’s okay, I did this today, I did that today, etc. He’s a people pleaser and he is amazing. I think it’s imperative that the communication is there. Direct contact has been the saving grace.

Brittany: I know you’re aware of our mission. How does it come into play? Was it a reason you chose us or stick with us? Or is it just an added bonus?

Janna: I didn’t know your mission at first. One of the girls who was here when we first brought you guys on board told me her story. I don’t know how we got into it but little by little I learned her story and found out that CleanTurn gives that opportunity to people.

Brittany: We’re aware of the perception of those with a past and we work really hard to “shatter the myth” as we like to say. When you learned of our mission, was there any hesitation?

Janna: It can be a little unnerving in a property such as Broadway, but I’ve never had any issues. I’ve never had anyone say they’re out of line or they aren’t doing what they’re supposed to be doing. I love that about people, the idea of turning their lives around. I know people who have had struggles or are gone that never turned their lives around and I think to have a company that is willing to give them a chance when so many companies look down on them is great. Even trying to get housing, it’s horrible. Everybody deserves a second chance and I love that you guys are about that. There are so many great people who have come from the bottom. You’re going to make me emotional!

Brittany: It’s definitely emotional to think of the opportunities kept from those with a past. But it’s not just us that are changing lives. We wouldn’t exist if it weren’t for businesses like yours willing to take a chance and partner with us.

Janna: We’re happy to help. I’m looking forward to continuing to learn the stories of the teams.